Accommodations on the Turisol platform should meet minimum quality standards regarding safety, access, and cleanliness, and they should be consistent with the description provided by the Host. If a Guest who books and pays for an accommodation suffers a 'Travel Issue' because the Accommodation does not meet Turisol standards, the guest may be eligible for a refund in accordance with the Guest Refund Policy.

Turisol will (at our discretion) either provide the Guest with a refund or use reasonable efforts to find and book the Guest at another comparable Accommodation for any unused nights left in your reservation. The amount of any refund will depend on the nature of the Travel Issue suffered.

A valid 'Travel Issue' generally falls into three categories, (1) the host cancels a reservation 24 hours or less before the scheduled start of the reservation, or fails to provide the Guest with the reasonable ability to access the Accommodation, (2) the description of the Accommodation in the listing on the Site is materially different from the actual Accommodation (such as the Accommodation’s size, special amenities or location), or (3) the Accommodation is not generally clean or as described.

To submit a valid claim for a refund, a Guest is required (a) to bring the Travel Issue to our attention within 24 hours after the start of your reservation (including photographs or other evidence) and respond to our requests for information or cooperation, (b) not have directly or indirectly caused the Travel Issue and (c) to have used reasonable efforts to try to remedy the circumstances of the Travel Issue with the Host prior to making a claim for a Travel Issue.

Click here for the full Terms and Conditions of the Guest Refund Policy and Host Reimbursement, including what are the minimum quality standards for Accommodations or what qualifies for a travel issue. If you still have questions regarding the policy, please contact us.

Queridos invitados,

Tu bienestar es nuestra prioridad La salud y seguridad de nuestros huéspedes es una prioridad. A la luz del brote de Covid-19, nos gustaría compartir con ustedes las medidas de limpieza y precaución mejoradas que hemos implantado en nuestra villa.

A través de nuestro proceso de limpieza intensiva, las superficies comunes como mesas, interruptores de luz, pantallas, televisores y controles remotos de aire acondicionado y TV se limpian con espray desinfectante y toallitas. El cambio de todas las fundas de almohadas, sábanas y mantas después de cada estancia ya es nuestra norma.

Los sistemas de Aire Acondicionado se desinfectan semanalmente después de que los huéspedes finalicen su estancia. Se colocan dispensadores de jabón de manos desinfectante en todos los baños y la cocina. Si le preocupa quedarse en un gran hotel con muchos huéspedes, una villa privada es la mejor alternativa.

Francamente, no cedemos ante conductas de miedo e histeria que vienen aconteciendo.

Creemos en una forma inteligente de prevención y en cómo un individuo puede protegerse.

Tuyo sinceramente,

Ramira
Gerente Turisol y Propietario